FAQs

General

• Video: How to move from QuickBooks Online to QuickBooks Desktop with exportmybooks.com
• Can I merge company file data?
• How much does it cost?
• What's my password?
• What gets converted?
• Contact Us

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Connectivity

• How do I disconnect my company file?
• Why can't I get past the Sign in with Intuit page?
• How do I use a different Intuit account?
• Can I convert multiple company files?
• Can I convert a canceled company file from QuickBooks Online?
• Session has timed out

Export process

• What are the Export Settings options?
• What is the Start Date?
• How long should my conversion take?
• What is the Audit Report?

After the Conversion

• What is Conversion Customer and Conversion Vendor?
• Why Do I Have Two Retained Earnings Accounts?
• What is the Global Clearing account?
• How do I run payroll after the conversion?
• How do I run bank reconciliations after the conversion?
• Your converted file tax form status

Data

• Help! I've connected to an empty company file
• Why is the converted file missing all of my data?
• How do sales tax items convert?
• What's the impact of inventory cost analysis during conversion?

Miscellaneous

• Refund Policy
• Restoring Your QuickBooks Desktop File Using Right Networks
• TurboTax does not import data from QuickBooks Desktop for Mac