After a few minutes of inactivity you will receive a "Session has timed out" message. Intuit will automatically log you out of QuickBooks Online and/or the exportmybooks.com app for security purposes. This does not, however, affect your conversion. We will continue to work on converting your file regardless of whether or not you're logged in to QuickBooks Online or to the exportmybooks.com app (but please do not disconnect from the app while we are processing a conversion).
Once your conversion is complete you will receive an email with instructions on how to download your file. Please note that all status emails are sent to the email address you use to log in to your QuickBooks Online account. If you have not received an email stating otherwise, you may assume that your conversion is still in progress. You may also log back into app.exportmybooks.com at any time to check the status (you may have to refresh the page).